Unfortunately, Chris have already moved on to another store so my new orders were processed by new manager and another staff. Sales rep did further investigation and it seems that my order has not been processed at all! They said no and didnt seem to care that I was going to write reviews. When this store opened we would frequent from time to time. Great experience. The sectional with chaise was made to order. Not sorry, we made a mistake, but denial that they had ever promised me the chairs. I order 4 faux fur throws on black friday. We purchased furniture for our living room and dining room. And all the annoyance of an air mattress crossed with sleeper sofa: Our unfortunate guests have had to stay on deflated or awkwardly partially inflated mattress. We picked the furniture, then we picked the material. With prices ranging from $200 to upwards of $13,000+, owning an Arhaus rug can be quite costly, although the beauty and craftsmanship of their rugs really does shine through for shoppers who can afford it. Extremely poor quality, I purchased a brand new sectional and it started piling really badly three months later. 2023 ForLocations.com All rights reserved. Multiple times, I always had to wait to speak to Chris who seems the only who gets it right. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. We are also Disappointed in the Taylor Sofa comfort and performance. I got many compliments on them. I chose new ones. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. 4. Items purchased and taken with you from a store location must be returned to a store location; these items include specialty rugs, accent pillows and throws, and some lighting and accessories. Arhaus lighting pieces start around $60 for a simple pendant light and go up to $6900+ for a grand chandelier with 28 lights. This was my first and last Arhaus experience. Arhaus Furniture collections are for the entire home. Awesome ordering process! Made to your specifications and submitted for production at the time of your order. Reviews and acts upon all email and company communications; Customer service's response was that normal wear is not covered. He called back and assured me he, Cher D. said: Upon entering Nordstrom Rack I was not expecting what I saw. Spent $13,000 on a custom leather sectional. How do I request a catalog or sign up for email or remove my name from your mailing list? My chairs also came in less than 1 week in perfect condition! We also ensure all reviews are published without moderation. A The website (URL) for Arhaus is: https://www.arhaus.com/store/leawood-ks/ Q How big is Arhaus? Known for their sleek online experience and modern styles, they also have 71 locations across the US. The invoice is very misleading. One of my items will be a few weeks late, so the others hadn't been scheduled yet, so they split the order for me and now I'm getting the other items in the next week and will just wait a little longer for the last one. I highly recommend this store! Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit. Bedford Ohio Business Rating: Tell us has your experience with this business or person been good? It's was a big change but being empty nesters we felt it was time. Arhaus Upholstery - Conover, NC WEEKLY HOURS Monday - Friday > 40 Hours per week Overtime as needed DEPARTMENT Customer Service REPORTS TO Customer Service Supervisor POSITION DETAILS JOB PURPOSE The Customer Service Associate is responsible for assisting the Customer Service Lead Person and Manager. 30 days: Bedding must be returned unused in the original product packaging. So she's trying to email inventory to get some answers for meand I also just saw a charge on my credit card statement that was not supposed to be there. :(. For unique dining seating options, Arhaus has upholstered dining chairs/benches/banquettes, wooden and rattan chairs, metal benches and chairs, leather chairs, and more. After being on the phone and accused by customer service for ordering the wrong stuff I forwarded them their email with inaccurate pricing. A 10% restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. Apply for the Arhaus Credit Card online or visit your local store to fill out an application in person. Are the prices the same in stores and online? Join our Arhaus Trade Program and earn cash back on furniture, rugs, relics, accessories, lighting, mirrors, and soft goods. The store manager Shamika Haynes is awesome. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. They sent one email in May to say my order was processing. So i called Daniel and told him about this and he said he will call me back. He has been to our home and helped picked out pieces for the space we have. If you don't want to deal with headaches, order everything online!! She asked all the right questions of what I envisioned for my new place. Thank you, Arhaus, and the great sales, delivery and customer services teams. We've decided to keep it although we're not really happy with what we got. Elsewhere on the page (WITHOUT THE ASTERISK FOOTNOTE DESIGNATION), in exceptionally small print it says it is custom. All Arhaus sofas are available in Easy Care fabrics, but not all sofas are available in ALL of the different fabric options. Can I return an item to a store location? Anyone can write a Trustpilot review. $2650 and after 7 months, we still cant use the sleeper. He told me there would be a cost to order the missing crystals and "thats why its a floor sample - its missing parts!" They have a huge selection of their furniture and are more than willing to help you every step of the way. She is so kind and helpful and cares about your satisfaction with the service and the products we bought. Verition Fund Management LLC lifted its holdings in shares of Arhaus, Inc. (NASDAQ:ARHS - Get Rating) by 14.8% in the 3rd quarter, according to its most recent filing with the Securities and Exchange Commission.The firm owned 219,237 shares of the company's stock after acquiring an additional 28,275 shares during the quarter. We'll go through the top picks and talk about the ins and outs of Arhaus's offerings. I couldn't be more pleased with this purchase! I am unsure why UPS needs to be contacted as I have the email confirming delivery and the name if the recipient at Arhaus who signed for both packages the same day the same time. The package is sitting in the lobby of my building and its become an eye sore. She took us to the second floor and when I got off the elevator I saw it immediately. We spent close to $75k at this store and purchased their warranty on the furniture. Beautiful furniture at shocking prices. . Long story short the sectional arrived and we quickly found it to be defective - it had multiple quality issues. I recently purchased a sectional and a table. that's how i felt and I never recommend to buy furniture from them. They promised a discount. We have made several purchases with them to furnish our new home and they have been fantastic to work with. As a beginner design consultant at Arhaus, I am excited to start my career in the field of interior design and learn from experienced professionals. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. I apparently ordered a custom outdoor furniture set. Tricia greeted me and my husband and I told her what I was looking for, something sparkly and unique. If you're not sure about which rug to buy or are deciding between a few options, Arhaus also sells rug swatches for shoppers to see how the rug and colors will look with their existing decor. It's perfect for our Great room. We want you to love your new piece as much as we do. Kudos to Tracy the designer who helped us. She took a look at the rest of the house, consequently I bought more furniture! Reminds me of Best Buy. No follow through yet again. Arhaus shoppers appreciate the nice styles and customization options of their sofas and sectionals. Unfortunately, their quality control leaves a lot to be desired. An individual 18 years or older, must be home to accept furniture delivery and inspect your order. When spoke to the supervisor, she never apologized, instead, she was denying that there was nothing that they did wrong.. No professionalism, such a small furniture company does not provide any customer service whatsoever. Can I request delivery on a Saturday or Sunday? So we decided to check out Arhaus at UTC in La Jolla. When it comes to your own comfort, your own body is the only North Star. Please have your order number available so that we may assist you more quickly. Unfortunate that they can't work to make customers happy. From dining tables, dining chairs, benches and banquettes, bar and counter stools, buffets and hutches, bar tables, bar carts, and bar cabinets, Arhaus carries over 250+ dining furniture pieces that can help enhance the look of your dining and kitchen spaces. I love my new couch and the great customer service that accompanied it. The moment we walked in we knew this store fit our style. Furniture, larger dcor, uniquely shaped items, and items that are too fragile to ship through Package Carrier Delivery will be delivered using our White Glove Delivery Service. This store is a hidden gem and a must for shoppers searching for unique home furnishings. For the Arhaus Credit Card, call 888.245.4064 or TDD/TTY at 800.695.1788. Save money, frustration, and blatant disrespect. Delivery fees are non-refundable with the exception of manufacturer defect or transit damage. The sales manager, Linda treated me like I was the one at fault. Can I pick up my merchandise at the distribution center? Do you ship to Canada or other international destinations? The earrings are not Pagoda Earth Earrings but cheap something that I do not see anywhere in your on line listings. One of the sofa/chaise pieces that I purchased had a few issues, from the moment I received this piece I let the delivery guys know about it. We tried every possible method to inflate without, and it just. All of the pieces have held up well, despite heavy use. And the response from "Management " 3 months ago on Yelp asking that I contact them to resolve my issue well that resulted in more of the same - absolutely no response, crickets. I told him I was misinformed then and I wish they had told me there was an extra charge to get the actual parts that the chandelier was missing. Delivery was smooth/on-time; Arhaus' Concierge also sent a furniture technician. Worry Free Plan: This is a 5-year accidental plan that covers rips, stains, tears, burns, and even pet damage (only covers pet damage once). Mediocre over-priced inventory coupled with poor customer service is a recipe for failure. Trish, our sales person and an interior designer, provided us with her expertise from choosing wallpaper, furniture, lighting, rugs and art! Here I am 3 months later and issue still not resolved. Arhaus Design Consultants are here to help realize your style story during a complimentary in-home or in-store design consultation. It looks amazing and well constructed. A Arhaus is located at 5300 West 119th Street, Leawood, KS 66209 Q What is the internet address for Arhaus? We hope you love your Arhaus products and want you to be fully satisfied with every item you purchase. Run don't walk away from Arhaus! Start with a fabric or finish swatch to ensure the perfect choice. Once the couches we ordered came in and needed to be delivered, we had a problem with the delivery company and Zane took care of it immediately. Thank you to Tricia and Michael for all of the help with our furniture purchases! Our professionally trained delivery team will unpack, inspect, assemble, and place your furniture in the room of your choice as well as remove all packaging and debris. The package arrived in two boxes. Request your free catalog. I have called several times the concierge department, sent emails, they called me back once about 14 days ago and said that they needed to get some clarification from the furniture repair company they sent to my house as their notes weren't clear and that I should hear back from them in about 5 days. We ordered two couches from Zane at Arhaus and had an excellent experience with him. And non of the back rests held shape they sagging and about 1/2 full now. Well it is now October 4th and I'm yet to hear back or have my issues resolved. The national Arhaus customer service is the worst customer service Ive ever experienced. Now, trying to resolve this issue, after being given an itemized statement saying account is resolved - I still get a bill, and the sales woman changed her tune now that we still owe money. These are the most beautiful outdoor chairs not to mention incredibly comfortable! Looking forward to replacing our coaches next. Michael is also a good listener, has an eye for design and is knowledgeable on Arhaus' inventory. We want you to love your new piece as much as we do. They are a publicly traded company of over 2 billion dollars. Additional information about Delivery & Shipping. Purchased a console for my living room! Beautiful showroom but very unprofessional service. They then promised late August. Although it was no easy task, the Store Manager - Michael - was able to locate the bedding at a different store and ship it to our other house outside of California in time for the holidays. These are normal characteristics that will not affect the performance of your piece and are not considered a manufacturer defect. The new Arhaus store in Colorado Springs is horrible. Comenity Reviews. Arhaus is a great company to work for with the exception of the Concierge (Customer Service) Department. Arhaus is a handcrafted furniture brand that was founded in 1986. You have successfully subscribed to our list. Wanted to leave a review since I am very happy with the service both at the store and with delivery accommodations. Absolutely stunning store and I love all their merchandise! Where can I find more information about my Arhaus Credit Card account? Headquartered in Boston Heights, Ohio, Arhaus works with artisans internationally to make authentic, unique pieces. Much better service from both. These are merely guidelines for measuring and do not guarantee your furniture will fit. I purchased a lamp through Arhaus. I'm very happy that Arhaus has come to San Diego, and given homeowners and renters here the opportunity to find newer and more refreshed styles than those found at the same tired furniture stores we've grown accustom to. Each locale has different laws regarding the taxation of merchandise as well as freight and handling. For merchandise picked up at the home, refunds will be processed once it has been received and inspected at our warehouse. Many of our pieces are as unique as the artisan that made them. She kept in contact to see how we liked our products. Our salesperson during this timeframe had moved from the Northpark Arhaus to the Fort Worth location. Deliveries to Alaska, Hawaii, Canada, U.S. territories and international destinations require custom quotes and order subtotals must be $2,000 or more. Yes, all pricing is consistent in stores, in the catalog, and online. Sign up for promotions, decorating tips and more from our team. No issues with ordering, delivery either. The least they can do is have great customer support for the prices they charge. You have helped in making my condo more of a home! Sep 3, 2019 - Corporate Concierge in Boston Heights, OH Recommend CEO Approval Business Outlook Pros The company as a whole is awesome. ARHAUS - 15 Photos & 13 Reviews - 4130 E 82nd St, Indianapolis, IN - Yelp Restaurants Auto Services Arhaus 13 reviews Claimed $$$$ Furniture Stores, Home Decor, Rugs Edit Open 11:00 AM - 7:00 PM See hours See all 15 photos Write a review Add photo Location & Hours 4130 E 82nd St Indianapolis, IN 46250 Get directions Edit business info Bad experience all the way around. The customer service is reprehensible. This was on September 21st, and was advised that they would order the extra parts needed and I would be hearing back from them in a week to have all the repairs done. I do wish returns would be a little less costly. He assured me that the chair he was recommending would work out. They expected me to put the old cushion in the new cover. I just ordered too much ;). Deceptive!! It's an amazing piece and like no other. We realize that Alyssa certainly did not need to take over our problems and she could have easily redirected us back to Northpark or to the corporate office but it has been her time and time again going above and beyond for us. Salary information comes from 1 data point collected directly from employees, users, and past and present job advertisements on Indeed in the past 24 months. Restocking fee does not apply to Non-Furniture Items as defined above. Please contact Arhaus for details. I noticed two crystals were missing and the kind woman on the floor told me they could order me the crystals at no cost. We got the warranty and it still takes months to get our new furniture repaired. Should've listened to our gut on NOT buying a sleeper sofa that has an extra step - read "increased risk of failure" - of an air mattress. Do I need to create an account to order online? 51 customer reviews of Arhaus. Today I called and they said it might be in by the end of November, after I made plans to have furniture moved this week. You have successfully subscribed to our list. Truth be, Michael G. said: I was sold a vent free log set by this company, it was fair priced. Your experience can help others make better choices. Purchased dining table from Tracy shortly after Thanksgiving but couldn't take delivery until well after New Year's due to the holidays. They assist you in every part of the process. Business Profile Arhaus Furniture Furniture Stores Headquarters Multi Location Business Find locations Contact Information 51 E Hines Hill Rd Boston Hts, OH 44236-1151 Get Directions Visit. He made several recommendations. I was worried about getting my furniture after reading these reviews, but I called and the representatives were super helpful in getting me scheduled. We require contact information to ensure our reviewers are real. 2022-2023 Slumber Search $1,000 Scholarship. They wont even send anyone to look at it. The 1st one we got was warped so it was replaced. She was amazing. How do I calculate the delivery fee to my area? As we walked through the showreom we saw so many things that we loved! They have moved my delivery date multiple times and can not commit to anything. She was the person who took the time, patience and care to work with someone who knew what they wanted (somewhat) but didn't know how to put it altogether. I have spent way too much money at Arhaus over the years to be treated so poorly. I love the products in this store. We had wonderful service and design consultation thanks to Rebecca Scott. The beauty is in the natural variations, the irregular distresses, sporadic oxidations, and color fluctuations. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The cons: Some shoppers mentioned issues with shipping. You would think for thousands of dollars of orders, Id at least get a little bit of service better than what grubhub offers (and grubhub is FAR better than these clowns). I came home, took measurements and decided to call the business and place the chandelier on hold for pick up tomorrow. What if my items do not fit upon delivery? You won't be disappointed. CS suggested I call furniture solutions, when I called all I got was a recording with 4 options to press. They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. I need to return the lamp and no customer service rep seems to know how to accomplish this task. Anyhow, we were greeted right away by one of the Designers, Tracy R. He was very polite and interested in helping us, not selling us. I love my beautiful, charming, cottagy apartment thanks to Arhaus. Sample email reply to a customer complaint about waiting too long Formal: Dear [name], I am sorry to keep you waiting. More info. Lastly, the fired our customer care person mid process :( and he was the main reason we choice this store. We will work with you to resolve the issue to your satisfaction. They design and create furniture for outdoors, living room, dining room, bedrooms, home office with bedding and light collections too. From looking at other recent reviews on various forums I'm not alone. Arhaus' customer service is definitely lacking. Please send all requests to [emailprotected]. I am so disappointed and will attempt to find a like item originally about $85 in cost but reduced to somewhere around $43. It is a bad product as it provides them way too much room to deny claims. Zane was very attentive and detail oriented, he helped us make wonderful selections to meet our furniture and decorating needs. We have enjoyed a wonderful experience working with the team at Arhaus. Second, there are buttons that go into the cushion. I will return it and have taken a photo of what was delivered so it cannot be denied as the item sent. Had a very helpful designer who gave us numerous options and ideas. I ordered my furniture in February of 2022. Every time I've gone into Arhaus to decorate and furnish my home, I'm personally greeted and have always felt my needs and interests are taken into consideration, rather than being pushed into a purchase. 15 reviews of Arhaus Furniture "quality pieces you will get what you pay for tasteful and classic. Non-Furniture Items: Includes Lighting (uninstalled), Mirrors, Bedding, Decor, Jewelry, Rug Swatches, and Tabletop. Each one was a recording to hang up and go online for more help. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. I've been in multiple times to check on orders, etc and almost each time i overhear sales employees lecturing patrons to always ask for them and also have observed more than once sales associates arguing over who "gets" the client right on the showroom floor. They sure asked me to pay for the furniture right away. He was so genuine & professional. We work closely with Michael and he always takes the best care of us. Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. Overall, customers have good things to say about Arhaus and their online shopping experiences. Love my Pearson Gallery bedroom set. I tried several times to order them, each time being told that I would definitely get my chairs. If it wasn't satisfied, why was I allowed to walk out of the store with furniture, and furniture be delivered. and he said those furniture are okay to be outside and rain they make that waywell i don't care what he thinks I would like to keep my brand new furniture to be new, and supposed to have the covers by now to protect from rain. Somewhere on their web site they tell you that the rug cannot be vacuumed with the rug bar on. Within a couple of months the item began peeling. Heather Jester was our guide and inspiration. General Contractor Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Remodeler Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Builder Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Payments can also be mailed to the following address: Comenity Bank PO Box 182273 Columbus, Ohio 43218-2273. Low and behold, when I called again five days later, my salesperson was out on medical leave for two weeks. Stay clear of this company, and this store. The deliveries went smoothly and my purchases arrived quickly. I was under the impression when I purchased it that Arhaus was a great company and had some respect for their clientele however when I reached out to address this not only did I have to put up with poor customer service but no solution was presented or even offered for the low quality of furniture I was deceived into investing in. BEAUTIFUL FURNITURE STORE ! We're redecorating our living and dining room and had specific pieces picked out online, but i wanted to see them in person before purchasing. Trish worked well with our schedules for delivery and Shamika, the manager, was there for us when any glitches arose. An old man in his 60's named Tracy was very quick to kick us out for merely looking around. We never felt pressured into buying something we didn't want. Arhaus Furniture Customer service? I will never do business with them again. Jerry B. said: Montgomery Mall is the premier place to see jailbait. DO NOT BUY, RISKY. She is smart quick efficient and has a good eye! They were both delivered a week later. Don't waste your time. Debra Cleare helped us with bedroom furniture, accessories and tables. You can make them your self quicker and for half the price. My furniture was delivery at the end of July, the third party company came late August, we are now in October and I still have faulty furniture. Arhaus 211 reviews Claimed $$$ Furniture Stores, Home Decor, Rugs Edit Open 11:00 AM - 7:00 PM Hours updated over 3 months ago See hours See all 85 photos Write a review Add photo Location & Hours 1651 International Dr McLean, VA 22102 Get directions Edit business info You Might Also Consider Sponsored Westfield Montgomery 232 I mailed both boxes back to Ahaus the same day. This is a high end store with dollar store customer service. I mailed. If I place my order, can you hold my items at your warehouse? No return emails. Arhaus coffee tables include marble coffee tables, drum tables, cube and rectangular shaped tables, round tables, coffee tables with petrified wood, metal coffee tables, and more.

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