After verifying my portal which ' my request for a retainer' had been disappeared, she sent me a form to let her know my bank information, which meant they didn't process my request until that day. Avoid at all costs. Its an automated process. Please email me at Lorraine.brule@regus.com with your company name and details. I did check the status of your retainer refund and it looks like you submitted it on September 29, 2021. Office staff are always friendly. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. If I can assist you with anything else, please contact me directly at Lorraine.Brule@regus.com If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. They are about people. commitment remains the same (or increases) and such transfer is not used to extend or renew an existing agreement. And if you read the message, try to actually comprehend what the issue is rather than blowing it off. All requests for the return must be made through Your online account or App after which the service retainer/deposit or any balance will be returned within 30 days to You once your agreement has ended and when You have settled Your account. It is clean and smart and well organised. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. If you have a helpdesk contact, we would expect a 24hours reply. I would love the opportunity to help further but havent been able to identify your account. Access our global network of workspaces and business lounges as often as you need. So when you need to scale up, cross borders, or make the move to hybrid working we're here to support you every step of the way. Need to find a different location? For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Contact the organizer to request a refund. For clarity, you were also charged a retainer top up. Why take the Change Management training from Reform Skills Inc? If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Absolutely unacceptable behavior. Get Regus can be contacted at (262) 832-3700. Hi Chris, I have checked the system and the retainer refund will be processed as a one full amount for both offices after your agreement finishes at the end of November. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. We pay those as well. Hi Mike, Im sorry if you felt the need to escalate this. October 6 It took almost 2 months. Our invoices are due on the payment date that is displayed on them. Requesting your retainer refund is very easy: simply log into your online account (i.e. That exception is made on the understanding that an additional service retainer is payable. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. As a matter of policy, BBB does not endorse any product, service or business. I posted the review here and Sandra replied to me. The lease does not start until October 1, 2020, which is still two weeks away.I have decided this is not the office space that will work best for my business.I want out of the agreement and a refund of monies paid. Its an automated process. A fully-furnished office for individuals or teams, Customizable to match your brand and create your own office suite with private amenities. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Thats no big deal, makes sense. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. This is a multi-location business. The reason why we're asking all our customers to provide details online is to prevent fraud. For a break between calls, browse the developments many shops and restaurants, or explore the Downtown Historic District, just 15 minutes away by car. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. I am so frustrated. www.myregus.com) and go to End Agreement, where a specific section for refund request is available. Suggested companies are based on peoples browsing tendencies. And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. We therefore bring you a practical 1-day course that focuses on all levels of change impact and prepares you to face them according to new age best practices and techniques. A retainer fee is a prepaid fee used as a guarantee of commitment from professionals, such as lawyers, attorneys, consultants, advisors, and freelancers. Sent numerous emails to account. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Once we've received your information, your refund is processed within 30 days of the last day of your agreement. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We appreciate your business. Regus is a complete and total scam company. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Our coworking spaces are designed with collaboration in mind. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We appreciate your business. Browse our full range of products and services. This will ensure the agreement ends at the current final date and will not renew further. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. October 14 *T&Cs apply. Best, Lorraine Brule Global Customer Service at Regus. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. With whom I spoke until now? REGUS CALIFORNIA MISSION VALLEY - 21 Photos - Shared Office Spaces - 3111 Camino Del Rio N, San Diego, CA - Phone Number - Yelp Regus California Mission Valley 9 reviews Claimed Shared Office Spaces Edit Closed 8:00 AM - 5:00 PM See 21 photos Write a review Add photo From This Business Work your way. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. Change management needs to be learnt and implemented through a structured approach so that employees are kept motivated and engaged. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. This does not affect customers who have a permanent space as these are reserved specifically for them. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Hi Stephen, Requesting to have your retainer refund is an easy process. And we have the solutions to help you work this way. So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. I was using virtual office space. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. Thank you, Lorraine Brule Global Customer Service at Regus. We also ensure all reviews are published without moderation. Were clear about this from day one. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. Once they sell you something that will be the end of you being treated as a valued customer. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. A member of our team will get back to you as soon as we have the details. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. this is absolutely gross and scam. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Verification can help ensure real people write reviews about real companies. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. Hi Hannah, Im sorry if you felt the need to escalate this. I couldn't get my retainer and called them. I update the bank information one time at the beginning of April and when I log in on May 17, the system asked me to enter the bank information again. This course is a must for every manager who aspires to be a leader and a success in his or her career. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. She replied to me by email that my case had been started. There is non existent customer service department. I couldnt see your email address or Regus account reference in your message. same goes with debt collector from malaysia that emailed me abt 3 months ago. If it has been longer than 30 days, please get in touch so we can investigate further. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. 9. www.myregus.com) and go to the End Agreement section. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. Paid for parking online and have now received parking ticket from private company. It is clean and smart and well organised. I really thought that this company would be a good option for expanding our business. Ts and Cs apply. Available for as little as a day, or as long as you need. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. We will then confirm your retainer refund date and amount in return. I would recommend that anyone considering using this company to think again! Log in to access all our services and products Email. Not only that, it's hard to get hold of their accounting department. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. In this age of uncertain economic situation, managers need to be extremely tuned to change and steer the organization in the right direction by managing a crisis effectively. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. I am a small business and cannot afford any of this. Setting up an automated payment is straight forward and can be done through the online portal. Combine information learn about implementing change management, its tools and industry best practice, facilitated by an experienced change leader. Avoid at all costs. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. By effectively using change management techniques, students will learn how to facilitate smooth transitions in the workplace while maintaining morale. The complaint has been investigated and resolved to the customers satisfaction. I realized that my 'request for a retainer' of my account portal had been disappeared. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. The retainer refund process will take approximately 30 days from the end date of the agreement and it's an automated process. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Kind regards, Lorraine BruleGlobal Customer Service at Regus. The complaint has been investigated and resolved to the customers satisfaction. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Please remember that the retainer is refundable at the end of your agreement. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. I was using virtual office space. DO NOT give them your payment info, DO NOT sign with them. Best regards,Michelle Spire. Its an automated process. Transparency is very important to us, and all services can be opted in/out through your online account. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. We use dedicated people and clever technology to safeguard our platform. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. We found a responsible person where we inform her about the problem. Paid for parking online and have now received parking ticket from private company. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. Get help. Find event and ticket information. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Please could you send those details to me at lorraine.brule@regus.com so I can support you? I have been a client of Regus for over years, was promised my rental deposit returned upon cancellation, then was informed the fine print read within daysIt has been almost a half a year and I am constantly getting lies regarding my refund The last notice appeared so genuine - but I realize now it was something fabricated: TASK RESOLVED: Return of Retainer Processed: [redacted] Retainer refund . after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. It is IMPOSSIBLE to get them to stop charging. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Interested in a new product or service? Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. Start checking the messages customers send you. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. It was so ridiculous that regus did not care about my 2-month retainer for office, however, it requires payment for next month virtual which was a much smaller fee compared to my receivable from Regus.

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