Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. 401 (k) (Traditional and Roth) Employer Matching Opportunity Time Off. Copyright 2023 Liveops, Inc. All rights reserved. Copyright 2023 Liveops, Inc. All rights reserved. Build a thriving work-at-home business providing remote customer service for top brands. Support. Read more. . Universal Login. Suite 390. Browse case studies, customer service tips and other helpful resources for enterprises. Customers sometimes need to speak with a live agent. fits your experience, personality, and preferences the best? Apply to be a Self-Employed Independent Contractor Agent with Liveops*. Once the Openforceplatform was in place, a major pressure point was released. Want to become a Liveops agent? Main hustle or side gig its all up to you. Improving Peoples Lives. And with all that moving around, jobs, The best places to find a tutor are also the sites that are the best places for freelancers to, One-quarter of Americans are looking for a holiday hustle to help defray the high cost of seasonal, Have a skill? Please review the Liveops basic technology requirements by clicking here, Learn about Liveops Enterprise Solutions Click Here . When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. GM Regional Customer Care Operations, major utility. Work from home. GET A DEMO SAVE TIME Automate your processes and stop chasing down documents. Our technical teams worked with the support team from Okta Customer First to really come to grips with the product; from there the major rollout was four or five months afterwards.. Flexibility. Its all part of keeping Live Nation at the forefront of cutting-edge technologyand Okta will be a part of that journey, every step of the way. Conducting inbound/outbound customer service calls. The typical military family moves every two or three years. Which equals no money! You may also want to check out FlexJobs, which is a broad-based job site for remote positions. IT Support You are using an unsupported browser. Its important we stay current with technology and provide our employees with the best tools in order to deliver on our mission to produce music, sell tickets and do sponsorships.. You can make money teaching it online. The freedom of an entrepreneur. View our background requirements here. Organizations. Liveops offers work from home in customer service and sales. The customer service industry can be tough at times, so in order to attract and retain customers, its important to provide them with the best service and care. ; The user selects the Duo Security option. Heres a direct link to where you can sign up. A lot of work goes into hiring great people, and we see LiveNation as a great place to work, says Myers. Theres just so much built into the software that provides the firewalls needed to help ensure compliance. The Live Nation workforce had access to hundreds of applications and tools, available through a number of cumbersome portals. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Okta was leaps and bounds ahead of all the other providers, says Myers. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. LiveOps Review: LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. Login. As an agent with Liveops, you are a self-employed independent contractor, not an employee. The world class support of Liveops and unparalleled access to world-renowned clients. If there are system issues, you will not get paid. Silicon Valley 203 Redwood Shores Parkway Suite 260 Redwood City, CA 94065 Money is amazing, but like every job there are flaws. We were getting rid of all of our on-premise servers and moving everything to the cloud, Myers reiterates. Youll rest easy as the Openforce platform collects and stores contractor records in one, convenient place. As a lot of people in the company say: it just works. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. This means you can choose when, where, and how often to work! No ones done this, Huckabay says. Their consistency, professionalism and customer service are unparalleled in the industry. Liveops SWA Array Overview This app integration supports Single Sign-On. Learn more about how Liveops virtual contact center solutions can scale your business.. Let's Connect . Discipline and setting expectations of yourself are key to working from home. 100% Employer Paid Life Insurance Disability Plans Charitable Giving. He sees a role for Okta in all of it. I don't mind the extra training if they had compensation for it. You can actually enable a person to get to an application through the Okta platform. 10 Customer Service Tips for Agents to Keep in Mind, Liveops Agent Spotlight: Veronica, 2022 Agents Choice Award Winner, Yes, You Can Have Both Scale and Quality In Todays Customer Service Environment, How VirtualFlex can lower your total cost of ownership, 2023 Agent Trends: Tools for Your Business in the New Year, Meeting Customer Needs During Unplanned Natural Disasters for a Top Five National Insurance Company, Giving a Natural Gas Company a Better Forecast, Liveops Agent Spotlight: Marjorie, 2022 Agent of the Year. And finally, as a fast-growing company, Live Nation wanted to onboard new employees quickly and efficiently, providing them with all the access and tools they need from their first day on the job. Now we can focus on making sure IT is partnered with the business in everything they do.. Schema Discovery Import the user attribute schema from the application and reflect it in the Okta app user profile. Our distributed workforce of highly motivated independent contractor agents is driven to deliver the best possible level of service with every call. Quickly assessing customer needs and providing sound solutions. Life doesnt always run on a schedule. Neutrality is very important to us, says Huckabay, because we want to offer best of breed tools to meet the needs of our employees. He didnt want to be tied to a specific suite or brand, but he did want the tools his team selected to integrate seamlessly with their identity solution. Reach out to us. It was as simple as they said, adds Myers. Easy global collaboration. (sales@liveops.com) Press & Media. You dont necessarily have calls every minute, however, which makes the hourly rate suspect. Applicant Login - Join Liveops Opportunities What to Expect Resources About Apply Now Opportunities What to Expect Resources About Apply Now Copyright 2023 Liveops, Inc. All rights reserved. I enjoy working with LiveOps because it allows me freedom to choose my work schedule. Password Remember me Or, sign in using: First, check out our frequently asked questions about the agent experience and application process. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Find Out How & Apply . But Live Nation is also a leader in the technology sphere, having recently moved its operations entirely to the cloud. Flexibility. Scottsdale, AZ 85257. We use cookies to improve your experience on our website. You can also manage cookies in your browser settings. Login to know the status of the ticket. Hundreds of enterprises have trusted Liveops to improve their customer experience by leveraging our VirtualFlex platform that includes exceptional talent, award-winning distance learning platforms and top-ranking security standards. Cons are having to provide your own equipment. Remember me. The integrations looked complex. Live Nation saw an opportunity to increase employee productivity by streamlining access to their applications globaly. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. Before you apply to become a Liveops Agent, here are 10 things you NEED to know. Worker reviews of LiveOps fall into two categories people who love it for the flexibility; and people who hate it for the lack of reliable pay. And, no calls equals no pay. Build a thriving work-at-home business providing customer service for top brands across a number of different industries. Sign an Independent Contractor Agreement. Use your email address or username and password to sign into your WebCE learning center account. Set your own schedule to work around your life. Global event powerhouseand a tech leader, Reducing friction in a crowded IT landscape. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. Provide support to users of top tax software providers. It had to work on any device, including mobile phones, and it had to be entirely cloud-based. Privacy Policy Terms of Use Learn about Liveops Enterprise Solutions Click Here Look in your Okta Welcome/Activation email (If you received one during your company's onboarding process). Learn more about how Liveops virtual contact center solutions can scale your business. The background check requires a $24.99 processing fee paid directly to our vendor. Forgot Password Enter the email address associated with your account. OR Look in your activation email. Agent Sign-In When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. We couldnt have done it without Openforce. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. I literally used to sit 5 and 6 hours with 3 to 4 calls., You are an independent contractor at LiveOps. To find out more, read our Privacy Policy and Cookie Policy. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Okta goes so much further than other providers, Huckabay says. Live Nation currently has about 15,000 internal employees using some 250-plus applications. Copyright 2023 Liveops, Inc. All rights reserved. Creatively solving problems. Liveops is a legitimate company. Independent Contractor Okta offered exactly what Live Nation needed. Employees embraced the change, easily adjusting to the single portal and enjoying a boost in productivity. If you choose to contract with Liveops to provide virtual contact center services, youll join a network of other self-employed individuals or business owners, and have access to a variety of client programs and opportunities. The sign-in URL is the web address you use in your desktop browser to access your company portal. LiveOps, meanwhile, requires you to pony up $25 to pay for your own background check, and get trained on your own time. We help you work around your life, whether it be the wee hours of the morning or after the kids are in bed, weve got opportunities. Copyright 2023 Liveops, Inc. All rights reserved. Learn more Tax Support Provide support to users of top tax software providers. Or you do, but sit & sit with few to no calls? Earning potential. People start, they have great tools, they have great equipment, and they know what they're supposed to be doing. Here's everything you need to succeed with Okta. Its a good company depending on the project you are on. Also the hiring process is long and it's unpaid. Submit ticket. And unlike other potential identity management solutions, Okta could meet Live Nations 100% cloud mandate. They dont promise a set rate of pay, but maintain that most companies pay 25 45 cents per minute but only when the representative is online. As a self-employed independent contractor, you are in control of how much time you devote to your business, how you operate your business and the amount of profit or loss you derive. We use cookies to improve your experience on our website. Status. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned needs. To find out more, read our Privacy Policy and Cookie Policy. No problem. Click herefor technical info. Submit an application for an available virtual contact center opportunity. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. This means you can choose when, where, and how often to work! If the last few years have taught us anything, its that VirtualFlex is a critical element for navigating the unknown, attracting the right talent at the right time. Find the opportunity that fits your skills and availability, then increase your potential with experience and great performance. Learn More. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Find ready-to-work contractors where and when you need them. Not everyone will be as precious with your business as you are. Pass a self-funded background checkThis business expense (just $24.99) is required by our clients and is the responsibility of the applicant. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. Easy access was particularly important for the tools Live Nation employees and management use daily to keep in touch and work efficiently. Operating System: Must be one of the following: Browser: Google Chrome (latest version) or Internet Explorer 11, Monitor: Capable of displaying at least 1024 X 768 pixels. We cant do this. Browse case studies, customer service tips and other helpful resources for enterprises. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. https://join.liveops.com/work-from-home-call-center-jobs/ (No background noise, such as kids, barking dogs, traffic, doorbells, TVs, radios, etc. Your customers deserve the best at every touchpoint. Are you an employee? Director of Customer Care, healthcare organization. And this month two of the best teaching, We've reviewed 5 new hustles this week, which provide good opportunities for designers, notaries, Basic strategies to survive inflation involve spending (or saving) less or earning more. Pay, Vacation time, You get to work from home. Have additional questions about applying? Group Linking Link Okta groups to existing groups in the application. Check the Eligibility requirements and make sure were currently accepting applications in your state. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Live Nation Entertainment is the largest live music company in the world, annually putting on 30,000 concerts and 100 festivals, and selling over half a billion tickets. Facilitating collaboration and communication with the best available solutions was another key goal. You don't necessarily have calls every . The more investment you make in yourself, the greater the reward. No problem. Norton 360 with LifeLock helps keep your digital life safer. Join Liveops Nation and experience the freedom and autonomy of being self-employed! *As a self-employed independent contractor or business owner, you arent an employee, agent or representative of Liveops. The organization relies on Okta to provide streamlined, secure, and consistent access to all its appsensuring daily work can be done effectively anywhere, anytime, and on any device. Running backend servers, maintaining storage, running data centersnow all of thats in the cloud and pretty much taken care of. Want to give someone something unique this holiday season? This is critical, says Huckabay. I still love it., I strongly recommend not working for this company. Liveops is a recognized thought leader in the virtual contact center and customer service industries. This was a tight category! The amount of paper eliminated alone was a huge benefit. Pros. We've been partnering with Liveops since 2010 for all our inbound needs. Consider holiday gift experiences. You are paid the the talk/email minute when working so your pay for each day will vary. LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. Username or Email Password. A wide array of jobs -- many of them well-paid -- don't require a degree.. Need to plan around other commitments? Login. That syncs to Okta and then that person cannot access any applications. Innovate without compromise with Customer Identity Cloud. We understand the complex nature of managing independent contractors. Check the Eligibility requirements and make sure were currently accepting applications in your state. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease. Support staff employees are great and work hard to keep us busy and motivated. process. Guide customers through the claims process. We didnt just evolve the remote contact center model, we revolutionized it. With Liveops' VirtualFlex platform, you don't pay for brick-and-mortar overhead. You get to dictate when and how often you commit to providing services. Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. Help patients get the most out of treatment plans. Learn more about how Liveops virtual contact center solutions can scale your business. Login. Login to track your existing support requests. Learn about Liveops Enterprise Solutions Click Here . On the first of January, you wake up feeling Now, that was a shocker. Marjorie didnt anticipate being named Liveops 2022 agent of the year. To accept cookies continue browsing as normal. Take our quick quiz and well recommend our top client matches for you. That included over 100 applications and over a petabyte of data., It was a bold and unusual move, and the impact on the company has been huge. But we were just relentless, and in one year we moved all of our workloads to the cloud. From professional services to documentation, all via the latest industry blogs, we've got you covered. Liveops Okta. View our background requirements here. Openforce simplifies your contractor management processes by providing a single platform solution. As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. We had a combination of portals, adds Keith Myers, senior vice president of business technology for Live Nation. They don't promise a set rate of pay, but maintain that most companies pay 25 - 45 cents per minute but only when the representative is online. Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. Improving Peoples Lives. Want to become an Independent Liveops Agent. Sell top insurance coverage to warm leads (license required). But workers have a lot of complaints about the unpaid training and the fact that you must commit to be available during certain hours. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings. Our well-known clients are seeking Independent Contractors to provide virtual services to their customers across a variety of industries including Are you a Licensed Insurance Agent looking for a flexible opportunity?

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