Just as a point we had terrible problems with A ferry and will never use them again. Updated 20/12/2021 For all future bookings, you can rest assured that we are waiving all amendmentfees for 2022 travel (up to 30th December 2022), Covid-19 For all future bookings, you can rest assured that we are waiving all amendmentfees for 2022 travel (up to 30th December 2022), so you. It was back in January when Geordie Shore star Chloe Ferry revealed she needed a wig to cover the destruction of her hair. Book direct with the ferry company and not with those useless people!!!!! Estimated growth return on investment of at least 8%. WebYou may request a refund online or by phone: Online Refund request form Phone Call 206-464-6400 (local), 888-808-7977 (toll-free) or 511 within Washington state between 7 I have booked a trip to/from the UK (from Hoek van Holland). This is the version of our website addressed to speakers of English in United Kingdom. In case the email address or phone number used during the booking is not available anymore, we may require additional information in order to verify your identity and proceed with your request. If you haven't purchased Cancellation Cover then you will be charged a cancellation fee. What terms and conditions apply on my ferry ticket? Joint ferry and minivan ticket from Koh Lipe to Phuket can save you hassle of booking them separately. Editor, Marcus Herbert. We quoted correct booking ref, but not the email we used on booking- Direct Ferries would not help us. Direct Ferries Limited has its registered office in London, United Kingdom. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Dear Julliete, Many thanks for your feedback! Use our price finder to easily find ferry connections and the best available ferry ticket prices to suit your needs. WebAnswered: I need to travel to milna (brac) from hvar on thursday 18th august. Just going round and round in circles with their staff via email. Webhave a refund of $2 or less Interest on your refund The CRA will pay you compound daily interest on your 2022 tax refund. The transaction currency used on our website is the euro (). We often link to other websites, but we can't be responsible for their content. I recommend anyone to avoid you at l cost.Kind regards,Arkadiusz Lewandowski. Terrible service, no one to speak to the website is glitchy and they charged me extra for a additional person the it got removed and they still took the money for it. Will I get a refund if I cancel my booking? 2-3 Three Rivers Business Centre, Felixstowe Road. We are very sorry but we are not able to handle or to react to your complaint as you have not provided the reference number of the booking. Unfortunately we have no influence on the prices of the ferry company.You have not agreed to the charge online and have not confirmed the amendment. The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the You can still get all the benefits of Direct Deposit by getting your tax refund deposited into your account. Could be a little clearer to help new customers. Please note that if the ferry company does not offer an e-ticket option, you will have to pick up your paper tickets from our offices in the center of Athens or have them delivered to you via courier. There is no contact number on the website to ring. On advise from someone on another site I emailed the top man at Brittany Ferries, Christophe Mathieu and a refund was authorised in days. Amendments can only be made prior to the sailing date which in this case was never requested. According to the General Data Protection Regulation (EU) 2016/679 (GDPR), if you wish to change or cancel a ticket on behalf of another passenger, you must contact us from the same email address or phone number used for the booking. WebDirect Ferries 1 50 #92 of 100 things to do in Southampton Ferries Visit website Call Write a review What people are saying By Rutrah useful to check schedule - best to book with operator directly Feb 2023 Used them to book 4 crossings Toulon-Bastia, Corsica-Sardinia, Cagliari-Palermo, Palermo-Genoa. Due to our buying power we often have access to exclusive deals not available anywhere else to save you even more on your ferry ticket (sign up to our newsletter or follow us on Facebook or Twitter to ensure you don't miss out! No additional administration fees will be charged. JavaScript is disabled. WebYou cant reach them by phone which is a problem if you need acute help. Quit easy to make a reservation 9 months ahead.1 suggestion: a notification (more in site) about the checkin atleast 1 hour before departure. WebScore: 4.3/5 (13 votes) . Please be aware that if your ticket is able to be refunded, and you have not purchased Cancellation Cover, you will be charged a cancellation fee. Anyone can write a Trustpilot review. According to Desaru Coasts website, therell also be a bus station coming soon. Once you have canceled your booking you will get a refund, which is provided by the ferry company(ies) you had booked your trip with. However it took 5 weeks, dozens of emails for you to confirm the agreement. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Dear customer, Many thanks for your feedback! My booking code is DFP153053586Date of experience: February 2023Despite several requests I have not been able to establish renewed contact regarding the rescheduling of my tickets. Visit our customer service page to find useful information on travelling by ferry, our FAQs, and how to contact us for help with your booking, Balearics: up to 50% OFF with Trasmed GLE, Tallink Silja: reduced fares on Helsinki - Tallinn, Exclusive! If your question isn't answered then please Contact Us. Refund requests must be submitted prior to the product expiration date. Irish Sea: sail with your camper, for less! That is even worst handle from your company. When making the booking on a Condor ferry I found that a charge of 7.99 had been added. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. YOU WOULD BE BETTER OFF SWIMMING TO WHEREVER YOU NEED TO GO THAN TO USE THIS COMPANY !!!! I've had a look at their confirmation email and it has all the info I need to know when to arrive and what to do at the ferry terminal. You can check your confirmation email or log into My Account to see if you are able to amend your booking. Open tickets are valid for up to 12 months from booking date (see ticket conditions). Tried to contact by telephone- dont take incoming calls. If you were overcharged, discover a discrepancy for fares paid at a terminal, are requesting a refund for an unused online order or for a fee charged in association with the vehicle reservation system, you may be eligible for a refund from Washington State Ferries. Verification can help ensure real people write reviews about real companies. DIRECT FERRIES (Southampton) - All You Need to Know BEFORE You Go. How older, less computer savvy, or with no smart phone can work this out is a true mystery. Contact our call centre on 01304 44 88 88 between 08:00 and 20:00 Monday to Friday, and 09:00 and 17:00 on weekends. Please note that we can be contacted through our contact form on our website. If you cancel your booking through My Account you will be charged a 10/10 cancellation fee. The ticket included passage for myself, my dog and a small car. Please don't hesitate to contact us, if you have any queries. Can I cancel them and get a refund? not great. No personal touch. Therefore, if you dont contact us from the same email address or phone number, we will not be able to process your request. Please note that Ferryhopper applies a small cancellation fee of 6 (euros) per booking. Wait does that mean I can retrospectively change the terms to every contract I've entered into? I made reservations. Location: -3 min walk from Trafarias Ferry docks -25 min from Santa Maria de Belm by ferry -25 min from Marqus Pombal by car -12 min from Pragal train station offering direct access to the Portuguese railroad sytem. Then you have contacted our Customer service through chat just 1 hour before the departure and we have explained that so close to the departure the amendment would not be possible, we advised to try to amend at the port. You have been added to the mailing list. You may request a refund online or by phone: Please include the requested details as missing information may further delay your request. I will never use this company again Report this review If you have already picked up your paper tickets and you wish to cancel them, you have to return them in one of the following ways: We strongly recommend sending your tickets via registered post. It is a customer responsibility to provide correct details and to check very careful their email inbox and spam for the confirmation or to contact us about it before the departure. Direct Ferries are trying it on, (with your money). You can also request amendments through our customer service team either by email or phone, however these have a higher amendment fee. Dear Donal, Many thanks for your review! Once this is done, they are required to either keep the canceled tickets and give you your refund or give you the canceled tickets, so that you can return them to our offices in Athens and receive your refund through Ferryhopper. The transaction was quoted in dollars and as I was in Barbados I presumed it was in that currency so I paid $1400. Given the extraordinary circumstances surrounding the COVID-19 pandemic, we have adopted some temporary changes to our cancellation policy. Will never use again Date of experience: December 21, 2022 Reply from Direct Ferries Find out when we're open and how to contact us. Well done Direct Ferries. Direct Ferries charged us $90 AUD each for a Marlin Fast boat between Gili Trawangan to Nusa Lembongan. I even tried to take a person off and they wanted 214?! 6 days ago I tried to amend my return, 3 days later I had an acknowledgement of my problem, namely the website wouldn't allow the amendment, due to an error on the website. Very simple, very fair cost and a free upgrade to flexi, gibing me four hours leeway either side of my booked ferry.One think I would say though is that about 10 minutes after I'd submitted all the passport information for all three travellers, I received a text message from you saying I had to complete the registration. there is no direct ferry/ cat except on a tuesday, and i want to avoid going via split. Haven't found an answer to your question? Please note that the applicable cancellation policy depends on when we receive the tickets. Please note: prices rise as space becomes less available. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. WebImmediately after making the booking I realised I had made a mistake with the dates so I cancelled it within minutes and requested a refund. Webhow to get a refund from direct ferries; how to get a refund from direct ferries. or submit an enquiry. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. Dover like what ? Find ports, routes and lots of useful information to help you plan your trip. !Their website wont allow you to amend a booking and make changes yourself so you are forced to call them and then they charge you a premium to do soStay FAR FAR FAR FAR AWAY!!!!!!! on an island), you can return your tickets to any local travel agency that collaborates with the ferry company you booked your trip with. WebBritanny ferries advised us to reschedule the delivery with them directly since we could not get hold of anyone at Direct Ferries. Compare prices, times and shipping companies for your ferry using our price search. Got the answering machine again. It is also important to mention that open tickets are usually non-refundable in case of cancellation. WebGRIMALDI SARDINIA New Cruise Ferries on Livorno - Olbia route BOOK NOW CRUISE SARDEGNA CRUISE EUROPA THE. Also paid 28 pounds for lounge sea view experince, later to find out that children under the age of 8 are not allowed in the lounge. The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details. If you make a mistake when booking online, you can cancel your booking at no cost You can request a cancellation either through the My Bookingsection on our website or by completing our online contact form. What attractions are near Direct Ferries? We had the same with Qatar. The process also differs if you have already checked in online and got your boarding card. sorry about that, in that case I would definitely hold out for cash. Thank you for booking with Direct Ferries. I will avoid any dealings with them again. They send Google link with location but doesn't work on my phone or computer. useful to check schedule - best to book with operator directly, Terrible service, maybe not a scam but don't use them. Why do they bother with Direct Ferries? This policy is applied by the ferry operators and Ferryhopper is legally obligated to follow it. The reservation is only related to Have a browse through our website and use our simple ferry booking In order for us to be able to process your cancellation request according to the terms of the ferry operator, you have to inform us at least 72 hours before your scheduled departure. You can also cancel your booking through our customer service team either by email or phone, however there is a higher cancellation fee for these requests. Please don't hesitate to contact us, if you have any queries. Be aware this route DOES NOT EXIST with this company, which we only found out when we arrived at the port. According to the rules of the ferry operators, you must make your request at least 3 days (72 hours) before the scheduled departure. The search process was very easy and allowed me to look for a few different ferry routes before choosing the one I want. With our quick and simple ferry finder tool, finding a I emailed them and said if they were transferable and could be part of my estate in the event of my death that would have been acceptable but as they werent I wanted cash ! Buying a ticket was easy but now to see how the experience on board will be in a few months! DirectFerries.co.uk - the one stop ferry shop, a brand of Direct Ferries Ltd - all rights reserved. ), Sailings to and from over 178 Countries and Islands. All went well hope its the same when we arrive in Barcelona. DirectFerries.co.uk - the one stop ferry shop , a brand of Direct Ferries Ltd - all rights reserved. Verification can help ensure real people write reviews about real companies. WebWhen boarding begins, the gate will open and your boarding pass will be collected as you board the ferry. NEVER, EVER AGAIN WITH THIS USELESS RIPP OFF COMPANY!!!! Complete investigation into their business ethics. I have tried to contact them for 3 weeks and have had no reply and it is infuriating you cannot speak to someone on the phone.

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