By browsing this website, you consent to the use of cookies. IT IS NOT AN INSURANCE POLICY. and our Please complete the online refund application form ensuring that you have uploaded all of the relevant documentation in support of your refund application, before submitting. a very friendly member of staff :) Date of experience: 16 February 2023. Date on which medical attention was first sought for illness/injury? AXS is not the seller of Resale tickets and will be acting only on the sellers behalf when offering Resale tickets on the Service. We act as a sales agent for our Client. Honestly this post makes me feel better though, thank you lol. Ticket purchases must be paid in full at the time of purchase, unless a payment plan is offered and entered into at the time of purchase (for example, if a payment plan is offered for season tickets). By Insurance Site July 2, 2022 July 2, 2022. The proceeds from Resale Ticket transactions may not be immediately available for disbursement and AXS may delay the disbursement until the associated event has occurred. You should receive a confirmation after concluding your transaction. T&Cs may apply.'. AXS charged me 30% mark-up for the tickets I purchased during pre-sale then dropped the price. Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. AXS has cancelled the ATP finals at the O2 in November 2020, because of COVID. When it's time to go home, all combo lock deposit refunds are issued quickly. They have refunded the ticket cost, but are refusing to refund the ticket cancelation Insurance (supposed to cover accidents etc. If you have not received your tickets five (5) days before the event for which you purchased, please contact us at [emailprotected] or 1-888-929-7849. Despite these risks, Holder voluntarily assumes ALL known and potential risk and danger of injury and/or death from any cause, resulting from, in connection with, or incidental to the venue and/or event, including exposure to COVID-19. AXS complies with any obligation it may have to provide information to tax or other compliance authorities, including with respect to anti-fraud and/or anti-money laundering efforts. Below you'll find an important update on COVID-19 and your events. We asked 2,000 UK consumers what they thought ticket insurance policies would cover them for if there are Covid-related cancellations. If a buyer, seller or transferee breaches the terms of this Agreement, we may, in our discretion, cancel any listing, transfer and/or pending transaction associated with such buyer, seller or transferee. Aside from TicketPlan and XCover, all other insurance and guarantee providers we looked at do not cover you if you're told to self-isolate by the NHS Test and Trace app. AXS is not responsible for the acts or omissions of any venue or Client. UNLESS OTHERWISE EXPRESSLY STATED HEREIN OR IN ACCORDANCE WITH ANY TERMS AND CONDITIONS ISSUED BY A CLIENT, ALL PURCHASES ARE NON-REFUNDABLE AND CANNOT BE CANCELED. But looking at the terms and conditions of Festicket's guarantee provider, Booking Protect, you'll find that you're only entitled to a refund if you or someone in your household tests positive for coronavirus - not if you're told to self-isolate, or if you can't travel due to local restrictions in your area, or if the event can't go ahead due to lockdown rules. Also, if you find out you cannot attend, there are ways to resell your tickets online up to 3 business days prior to the event taking place, either through LiveNation or VividSeats. Our sales fee will be assessed against you as the seller of any ticket(s) that are sold or offered for sale, as well as any taxes that may apply, both of which will be deducted from the transaction amount due to you. Refunds will generally be issued if an event is canceled and not rescheduled, however, this is determined by our Clients, and not by AXS. For all tickets purchased from 3 rd February 2020 Please visit XCover for full details about making a claim or an enquiry. Except as otherwise prohibited above, tickets may be resold by Holder using the Service in accordance with our Clients instructions. If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. AXS acts as a sales agent of its Clients with respect to ticket sales, and therefore AXS will apply also to our Client with respect to that Clients actions, rights, or obligations with respect to the purchase, sale or use of tickets or attendance at an event, and to the Clients use of the Service to list, sell, issue and deliver tickets. All attendees must conduct themselves properly at an event. The document details need to meet the requirements of your Booking Refund Protection. Finally, as a seller of tickets, you agree never to specify or include any of the following in connection with a listing on our Service: Generally, tickets can be transferred via mobile delivery from your AXS account to another person, unless our Client has prohibited transfer or resale and disclosed such prohibition during the checkout process on our Service, prior to completion of purchase. Only items purchased on the AXS official website can be returned for refund or exchange. So please be as cautious as possible when going through AXS. Click here. We do not guarantee that any online event will be available in any particular format or that an event will be compatible with any specific system, application, or device. Show more Show less Any ticket issued via the Service is a revocable license. Individuals in possession of a recording device are subject to confiscation and/or ejection. . Disabled seating is incredible on all levels of the arena. Refund policies of our Clients may vary; by purchasing a ticket, you agree to the refund policy of the associated Client. How do I get my AXS Premium tickets once I complete my purchase? Most of the policies we looked at do cover you if you test positive for coronavirus and cannot attend - although only one in four (25%) people thought this would be the case. Where I have submitted health data about other people, I have made those people aware of how TicketPlan will use their health data and they have explicitly consented to this. . For those fans who weren't able to get tickets, we have added you to a wait list and may notify you if tickets become available. Failure to comply shall terminate Holders rights hereunder and authorize Client to withdraw the ticket, refuse admission, or eject the Holder, all without refund, and subject Holder to all available legal remedies. These fees and charges represent, among other things, the costs we incur in providing our goods and services to you. AXS has cancelled the ATP finals at the O2 in November 2020, because of COVID. I've gotten my money back from allianz with just a letter from my work saying I had to work that day. Eventim's insurance provider, Great Lakes Insurance, specifically states that it does not cover any Covid-related claims - if you're looking for Covid cover when booking tickets on the site you'd be better off paying for additional cover elsewhere. Below are some pointers we hope you'll find useful! If a ticket was purchased through Skiddle before this date, ticket holders will be covered for imposed Covid-19 quarantine, including for events that have been rearranged. All applicable fees and charges will be disclosed prior to completion of your purchase. What does insurance on concert tickets mean? We have made changes to our Privacy Policy. It's all a fan needs, all in one app. The availability of tickets is subject to change. TicketPlan Limited are Appointed Representatives of Pier Insurance Managed Services Limited. I went on live chat to sort out getting refunds for postponed tickets. Before checking out, the website advertises to users that they will "refund you if you cancel for any reason" but this is a complete bull crap! Pier Insurance Managed Services Limited are authorised and regulated by the Financial Conduct Authority with registration number 311798. found at the bottom of this page. In response to the criticism, Ticketmaster's parent company, Live Nation, announced an initiative Friday that will give ticketholders 30 days to request a refund once their postponed show sets a. If tickets are mailed, they will be sent to the address provided by the purchaser at the time of purchase. If an event is canceled (without being rescheduled), listings for tickets to such event will be terminated. Tickets are still available for many events, and you can continue to AXS to browse, find events, and see your ticket options. If the vehicle was recovered without use of a paid/insurance related recovery company, then we will require garage reports to confirm the date of breakdown and the cause. Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. Click here. Official Tickets and Your Source for Live Entertainment | AXS.com Website by Phuse Media - Web Design Essex, Who did you purchased the tickets from (Retailer), Cost of tickets (amount you are requesting a refund for). Were very sorry for your loss and understand that this is a difficult time, however, we do require a copy of the death certificate to assess a claim. Yes - If customer is prevented from attending because of a government mandate, this is covered. The Service cannot be responsible for transactions that were not completed or for assumptions that a transaction was completed even though you did not receive a confirmation. Mastercard, date running time selected at the russian of purchase. She also helped out with another refund I needed and was so quick. Common problems addressed by the customer care unit that answers calls to 888-929-7849 include Refund a Charge, Inquire About an Event, Account Access, Make a Purchase, Find My . Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through AXS, our Client, authorized partners or from the venue box office to ensure ticket authenticity. This seems like obviously a mistake (or price gouging) and then they refused to honor their purchase . Holder also understands that at an event, the Holder assumes and bears all risks of inclement weather or force majeure events (including injury or cancellation). You are urged to review all pages displayed during your completion of a purchase. Please consult the seller fee information found within our Service. Be the first to know. If I have Allianz ticket insurance and miss an event, can I get a refund? Listings are not considered retracted until they have been processed and a system confirmation has been issued. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. We hope that you have a great time at the show. can reveal. A scan or clear photograph sent by email is acceptable. Holder consents to be photographed, filmed, videotaped or otherwise recorded in connection with the event, promotion of the event and/or Venue. Remember, in order to prevent ticket misuse or to comply with any applicable requirements such as related to the ADA, our Client may at their discretion require the person purchasing tickets to be the person that uses the ticket, and therefore may require verification of identity at entry. We do not review, nor do we warrant or guarantee, the accuracy of any information provided by Resale Ticket. You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax. follow our steps to get a refund from a ticket seller. Privacy Policy Listings will be deemed to be in effect from the time the Service processes the listing action until the earlier of (i) the time the Service processes the expiration or withdrawal of the listing or (ii) the time the System completes the processing of a retraction action for that listing. If you bought tickets online or over the phone, you won't need to do a thing. We may also impose fees and charges payable by the buyer, which will be disclosed to the buyer during the purchase process. If I have Allianz ticket insurance and miss an event, can I get a refund? Help us help you quicker by coming with your mobile ticket ready to be scanned. If you are unable to find tickets or parking rights, please check back again. Hi, I was hoping someone could help with some advise around getting a refund on tickets purchase through AXS's website. I was signed in, had my confirmation code and everything, but they didnt send me the ticket. Four in 10 (41%) consumers believe they will be covered if a national lockdown means the event cannot go ahead as planned, while a third (35%) assume they will be covered if the event cannot go ahead due to it taking place in a local lockdown area. Find a will ticket on Gumtree, the #1 site for . The Service currently accepts various credit cards, debit cards, and digital methods of payment, such as PayPal (each, a Payment Method), and Payment Methods accepted on the Service may change over time. The ticket is valid only for the event, date, time, and seat location issued. What is AXS Premium? Holder agrees that the Releasees (defined below) shall not be responsible or liable for any claim, loss, damage or injury, whether occurring before, during, or after the event, regardless of whether caused by the negligence or other fault of Releasees or any third party. There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. Please review your tickets carefully, including date and location of the event and your seat selection, before completing your transaction. Due to local COVID-19-related moratoriums on large gatherings, many events have been impacted, and entertainment venues' re-opening is . Please contact the venue directly for a refund. The event is copyrighted, and Holder agrees not to transmit, distribute or sell (or aid in such activity), in any media now or hereafter existing, any description, account, picture, video, audio or other form of exploitation or reproduction of the event without Releasees written consent. With a simple integration this product has gone from strength to strength enabling AXS . OH MY FUCKING GOD! Press J to jump to the feed. Click Close and Add Documents to go back and add them now. Let us know what you were doing when this page came up, plus your IP and request ID ADDITIONAL TERMS. Festicket, for example, has a banner on its site which says: 'Get a full refund in case you are unable to attend the event (COVID-19 coverage included) Just add it at checkout. Refund Application Thank you for visiting Ticketplan - our role is to administer the refund applications for certain, specified circumstances on behalf of our ticketing partners in line with the protection terms and conditions, which you agreed to at the point of purchase. (United Kingdom) By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. You will also be entering into a separate contract with the buyer, allowing us to transfer your tickets and the corresponding tickets to them. We will comply with law enforcement requests and may provide them with all information you submit to us to assist in any investigation or prosecution they may conduct (without providing notice to you, unless otherwise required by law). If you have purchased ticket protection through TicketPlan and wish to request a refund, please submit an application. Axs Ticket Refund Insurance. Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. Please note that if an opening act or guest artist is changed or canceled, the event is not considered canceled and you will not be entitled to a refund or exchange. With Event Ticket Insurance, if you can't attend an event for a number of reasons like covered illness, airline delays, traffic accidents and more you'll get 100% of the ticket price returned to you. Because almost every single time I go through them, its a battle to obtain my ticket. Despite one in four (26%) people assuming they can claim a refund from their insurer if they're advised not to travel due . If the event is rescheduled, we'll advise what options are available to you. To read the updated Privacy Policy, please. Refunds for Primary Ticket purchases are not available for suspended, postponed or rescheduled events, unless offered by the Client, or ifrequired by law (however, refunds are not typically available for Resale Ticket purchases if events are suspended, postponed or rescheduled, even if offered to the original purchaser). A per-order delivery fee may also be assessed, depending on the delivery method. If the event is cancelled, we'll issue you a refund automatically to the original payment card. Every time I go to buy tickets for a show and I see that the only way to get them is through AXS, my stomach drops. We reserve the right, without prior notification, to change any content on our Service; to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to terminate, suspend any or limit any users ability to make purchases through the Service. We also give them access to 24/7, multilingual . You also agree that you are responsible, as a seller of tickets, for paying all taxes, if any, associated with your sale of tickets through the Service, and any fees we may impose on sellers related to the sale. Contact your ticket seller - primary ticket sellers should offer you a refund if an event is cancelled or postponed due to coronavirus. User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. TicketPlan cannot be held responsible if incorrect banking details are provided. COVID 19, TicketPlan Ltd Evolution House, New Garrison Road, Shoeburyness, Essex, SS3 9BF. Ben Sebborn, CTO at Skiddle told us protection for imposed quarantine was only removed on or after 8th January 2021 because the insurers of the scheme lost their own reinsurance for such cover. For example, I got pit tickets through AXS to see Five Finger Death Punch back in 2016. And while some sell insurance policies that include additional coronavirus-specific cover, it's inconsistent - and in some cases a waste of money . We understand that these things can take time, so you can apply for a refund once you have this information, even if the event has passed. We appreciate your patience during this unprecedented time. For any application we need either: the e-ticket(s) or copies of the physical ticket(s) for ticketholders. They have refunded the ticket cost, but are refusing to refund the ticket cancelation Insurance (supposed to cover accidents etc.) Here, we set the record straight on what different ticket insurance and guarantee policies cover, and explain how to get a refund if you can't attend an event due to coronavirus. Violation thereof is grounds for revocation, seizure or cancellation without refund. Holder must possess a ticket to enter the property or venue listed on the ticket. Besk vr hjlpsida fr mer hjlp och support. You are prohibited from selling or offering for sale your tickets where such prohibition was disclosed prior to completion of your purchase. Please be advised we will require a copy of the death certificate to be attached. If a covered medical issue, traffic accident, jury duty, or other covered reason* keeps you from attending your event, you can be reimbursed 100% of the ticket price including taxes, fees and delivery charges up to your plan limit. We will notify you by email if this box office collection is required. Certain maximum resale premiums and restrictions may apply in some states and you understand that complying with laws is your responsibility and we are not responsible for providing legal advice regarding resale or pricing of tickets. If we deem, in our sole discretion, that a listing, transfer and/or transaction violates the law, this Agreement or the terms and conditions or other rules of our Client, we may cancel such listing, transfer and/or transaction. Certain events may have restricted delivery options, as well as delayed delivery windows (for example, tickets for online events will typically be delivered to your AXS account immediately following purchase), and tickets for certain live events may not be delivered until a date closer to the event). All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase. . Can no longer attend Paid 182 for five tickets 36.50 for each open to reasonable offers Have five tickets in total Unable to refund or exchange 170. Do you have the required supporting evidence as described above? Can no longer attend Paid 182 for five tickets 36.50 for each open to reasonable offers Have five tickets in total Unable to refund or exchange 170. Reply from AXS UK. Then be careful what insurance you pay for. mail To help us process your application quickly, please share as much information with us as possible and attach supporting documents. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. You, as seller, consent to AXS receiving and retaining payment in respect of such fees and charges from the buyer, and you acknowledge that you will not be entitled to such fees and charges. If buyers Payment Method provider does not remit payment, the transaction will be canceled. A scan or clear photograph sent by email is acceptable. If transfer of tickets is permitted, there is no associated fee unless disclosed on the Service at the time of transfer, in which case fees will be charged to the relevant Payment Method on file. We will require vehicle recovery service confirmation and receipts. Click on the relevent section for more information. The documented police or fire brigade report. Skriv ner vad du frskte gra nr det hnde samt din IP-adress och Request ID som du finner hr nedan. in the event description page, in pop-up boxes, or in an email). If we suspect, in our sole discretion, unauthorized or fraudulent use of a seller or buyers account with us. Are AXS Premium tickets sold for every event? Why you might ask? If you purchase tickets to an online event, we do not guarantee that your device or network will have the necessary bandwidth or capabilities to stream the event at a suitable speed, and you bear all risk with regard to such transmission. Tickets were bought in December 2019 - so I am outside the 120 claims deadline. You should evaluate your risk in determining whether to attend the event. Such fees and charges may vary. Footer.languageSelector.ja-jp.region Ive also heard similar stories from all of my concert going friends. Before checking out, the website advertises to users that they will refund you if you cancel for any reason but this is a complete bull crap! It's all a fan needs, all in one app. They will pursue AXS who in turn, will keep your money. x. If you are purchasing a resale ticket (i.e. They lure you into buying the insurance but little did I know that a refund will be issued . ', Beware of this fake Disney+ phishing email. Occasionally, we receive incorrect billing or Payment Method information for an order that can delay processing and delivery. Please visit our help page or contact customer support for assistance. We looked at five ticket insurance and guarantee providers offered by some of the biggest online ticket sellers. So please be as cautious as possible when going through AXS. There are no suggested results at this time. The original invitation must be dated so that we can see when it was received, the date you are instructed to attend and detail the name of the person(s) required to attend. Cover applies if an immediate family member or a member of the booking party tests positive. In order to collect your tickets at the box office, you will be asked for order confirmation, proof of identity and the Payment Method used for the transaction. I don't know why LiveNation pushes them, but it . I cannot access the Insurance company. a Primary Ticket that is then resold) (each a Resale Ticket and collectively, the Resale Tickets), there may be applicable buyer, and/or logistics fees and charges imposed. If you hold tickets to an event that is postponed or canceled, we encourage you to check on the Service website for updated event information, or to directly contact the venue or event organizer to obtain information about postponed dates of the event and whether there is an applicable refund. Paypal said they don't have any authority to cancel it, AXS said that the event promoter has a no refund, exchange or cancellation policy.
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