Approximately a year before the pandemic started in North America, Aritzia's 97 boutiques were responsible for more than three quarters of the company's overall revenue. In the less-distant future, changes in new products could be seen as soon as next month, with its Fall/Winter 2020 collection launching in August. Given this unprecedented period of uncertainty, there can be no assurances regarding: (a) the length of time Aritzia's retail locations will be closed as a result of COVID-19; (b) the COVID-19-related impacts on Aritzia's business, operations and performance, including its ability to remain on track to meet or exceed its stated fiscal 2021 performance targets, (c) Aritzia's ability to mitigate such impacts; (d) credit, market, currency, operational, and liquidity risks generally; and (e) other risks inherent to Aritzia's business and/or factors beyond its control which could have a material adverse effect on the company. (Google Maps) Clothing retailer Aritzia Inc. is closing all of its stores until further notice as businesses . In addition, one of our board committees oversees governance and diversity, which includes consideration for female representation both on our board and in senior management positions. The Company designs apparel and accessories for its collection of exclusive brands. Aritzia says it's increasing precautionary measures to ensure the well-being of its concierge and distribution centre employees. TnAction Spring 23 just launched. In response to the evolving COVID-19 pandemic, Aritzia will be closing all of its retail locations until further notice as of Monday, March 16th, 2020. For purchases made in store, you can return or exchange your purchases in store only. The retailer opened a new boutique in Nashville and expanded four boutiques with its Troy location breaking opening-day and opening-weekend sales, Hill said. The Company designs apparel and accessories for its collection of exclusive brands. Citing exceptional performance throughout the quarter despite the ever-changing pandemic landscape, including supply chain disruptions, shipping delays and labor shortages, Brian Hill, founder, chief executive officer and chairman of Aritzia, said he sees extraordinary opportunities in the retailers future. She rose through the ranks from assistant store manager, to manager, to vice-president of operations. "Our goal is to do our part for the global well-being. As for what products shoppers can expect to see rolled out in expanded sizing, and when, Hill says Once weve gauged the response to this collection, well be able to assess further expansion. This spring, the brand rolled out its Babaton collection, which offered up to a size 18 on a trial basis. The executive said, while everything is working right now, its about 50% of the way there. The brand, founded in 1984 in Vancouver, is in the process of investing in social media and building that team, he said. Today, Aritzia is a leader in the retail industry with a world-class team, a loyal community and an exciting future ahead of it. FRIDAY, JUNE 19 - A Letter to Our Community, ARITZIA LAUNCHES $20 MILLION PROGRAM TO GIFT CUSTOMIZED CLOTHING TO CANADIAN HEALTHCARE WORKERS. Returns are free within the US when signed into your Aritzia account. You can pick it up as soon as the store reopens. Insider info on sales, new arrivals and more good stuff. "Our goal is to do our part for the global well-being. Our boutiques are officially reopening. As we take extra precautions to keep our people safe, it may take us slightly longer than usual (1014 days) to issue your refunds. Steady, now. With an engaged Instagram community of over 1.1 million fans and a robust e-commerce infrastructure, the brand managed to stay top of mind during the pandemic and its e-commerce site saw significant growth. We learn, we refine, we continue to make changes, Wong shares. So much so, its hard to determine at this point if our stores were more profitable prior to COVID-19 or our new stores will be more profitable as a result of new economics post COVID-19.. Half of the leases the company has signed were negotiated after the pandemic began and reflect what he called compelling post-COVID financial terms.. We appreciate your patience during this time. Description. While Aritzia is no stranger to designing its own signature brands, it created a limited-edition capsule collection to celebrate an equation at the heart of it all Women to the Power of Women which dropped ahead of International Womens Day, this past March. In response to the evolving COVID-19 pandemic, Aritzia will be closing all of its retail locations until further notice as of Monday, March 16th, 2020. Aritzia closing all stores until further notice due to COVID-19 | CBC News Loaded. A Return Label has been provided with your original order. "When we made the decision to close our stores in. "Aritzia is committed to ensuring the financial continuity of both our internal team and the employees of our overseas partners impacted by COVID-19. Aritzia is also in a good position thanks to e-commerce growth to expand its product lines by offering different sizes, lengths and colours; as well as new categories, such as swim, intimates, bags, shoes and beauty, he said. This report by The Canadian Press was first published July 9, 2020. On this page youll find store info, shipping info, and all the As to your most pressing Qs. "Our clients have faced a lot of change this year as a result of COVID-19 and the comfort and consistency of beautifully made clothes is an Aritzia constant they can count on.". If you return items purchased on aritzia.com via Afterpay in store, we'll refund your credit card, exchange or issue you merchandise credit, in accordance with our Online Purchase Return & Exchange Policy. The Vancouver-based retailer closed its 96 stores on March 16 and saw a significant decline in sales in the first two weeks of that month. Aritzia started a phased reopening of stores on May 7. Friends and Family passes to Aritzia Warehouse Sale selling for $40 online Many Metro Vancouverites have been waiting for their chance to grab Wilfred, TNA, Babaton, and Sunday Best items at a 50 to 90% discount. The brand declined to comment on this shift in sizing. Still, theres no disputing the power of a major celebrity social media endorsement. The Company will continue to strategically invest in critical infrastructure across its people, processes, and technology. Orders purchased on aritzia.com via Afterpay will only be eligible for a refund to your Afterpay account when you mail them back to us. Some of our new health and safety measures include: ARITZIA LAUNCHES $20 MILLION PROGRAM TO GIFT CUSTOMIZED CLOTHING TO CANADIAN HEALTHCARE WORKERS To ensure the safety of our people is at the forefront of what we do, weve moved our Support Office and Aritzia Concierge teams to a flexible working environment. Please note swim tops, bottoms, one pieces and accessories can only be returned online. Given this unprecedented period of uncertainty, there can be no assurances regarding: (a) the length of time Aritzia's retail locations will be closed as a result of COVID-19; (b) the COVID-19-related impacts on Aritzia's business, operations and performance, including its ability to remain on track to meet or exceed its stated fiscal 2021 performance targets, (c) Aritzia's ability to mitigate such impacts; (d) credit, market, currency, operational, and liquidity risks generally; and (e) other risks inherent to Aritzia's business and/or factors beyond its control which could have a material adverse effect on the company. As we head into the heart of the holiday season, we continue to take our Aritzia Community industry-leading health precautions. In celebration of Giving Tuesday Now - "a global day of unity to take place on May 5, 2020, as a response to the unprecedented need caused by COVID-19," according to its website - the clothing company will donate $10 million worth of clothing to thousands of Canadian . I received an email/phone call letting me know my order has arrived in-store, can I go pick it up? . Strategic real estate choices have also always been important to the brand, and Aritzia is growing in that realm and making power moves. Keep reading to see a few more appreciative posts, and then check out the sets you can send to a loved one or hero in need. All of this transpired without having to lay off a single employee. Financial Assistance for Food, Housing, and Bills. 16, Aritzia had closed all its stores, working quickly to reroute its business through digital channels. It also partnered with Good360, the global leader in product philanthropy and purposeful giving, to gift Aritzia Community Relief Packages to those battling on the virus frontlines. What health and safety measures have you implemented? Aritzia Customer Sponsorship starts online today; healthcare worker registration starts online May 11 Aritzia is also giving customers the chance to purchase a set for healthcare heroes with a "You Get, We Give" initiative. More information about coronavirus waivers and flexibilities is available on . COVID-19 unemployment benefits can help employees, gig workers, and self-employed people whose jobs have been affected by the coronavirus pandemic. Until then, well be right here online and at your service. While 2020 has posed unprecedented challenges, its also illuminated all that we have to be so thankful for. After 30 days, we will no longer accept returns. All of Aritzia's profits, while we get through this challenging time, will go to the Aritzia CommunityTM Relief Fund to pay our people and support their families. Consumers from New York to Vancouver were shopping for elevated, modern essentials IRL until, of course, things changed. As we head into the heart of the holiday season, we continue to take our Aritzia Community industry-leading health precautions. Effective immediately, the Company will also shift all Support Office employees to flexible working arrangements. Even with these difficulties, Canadian apparel brand Aritzia thrived during COVID-19, seemingly becoming an exception to the rule. While our stores are reopening, we recommend returning your order and placing a new order online. Aritzia's staff and its families through COVID-19, EveryStylishGirl's Career Advancement Directory. Aritzia will provide an update on the operational and financial impacts of COVID-19 on its fourth quarter Fiscal 2020 earnings call in May. The analyst noted the brands expansion into the cozy and comfort category, perfectly mirroring consumer demand for more casual and relaxed, at-home pandemic-dressing, Burrows said. Covid-infected workers forced to isolate at home without sick leave will again be able to claim up to $750 in pandemic pay from this week. Aritzia's popular TNA sweatsuit, Photo Credit: Courtesy of Aritzia. For further information: Helen Kelly, Vice President, Investor Relations, 604-215-6557, [emailprotected]. You are a vital part of our community, now and forever. The Aritzia Community Relief Fund, which was supported by the ongoing loyalty of its customers and the generosity of its suppliers, partners and service providers, reached $20 million (Canadian dollars). Through its omni-channel approach, Aritzia sold through the majority of its inventory (it had $15 million more remaining in inventory at this time last year), with a cash balance increase of $88 million. When will I get my order? We are especially thankful for all of our Distribution Centre teams during this time their hard work and commitment has been monumental and doesnt go unnoticed. Sales growth inthe United Statessustained unprecedented momentum, increasing 115% and representing 44% of our total revenue in the quarter, Hill said, in the company release. The campaign features Canadian models (and mothers) Tasha Tilberg and Janice Alida photographed with their children. Message and data rates may apply. When Brian Hill opened the first standalone boutique in 1984, the idea was simple: offer beautiful clothes in aspirational spaces with exceptional service. As we navigate this complex and changing landscape, were being challenged on a daily basis. Return Processing Times. What is the Return & Exchange policy for items ordered on Aritzia.com? Despite the challenges, our beautiful product assortment, best-in-class distribution centre, aspirational website, and response from our loyal clientele led to e-commerce growth in excess of 150% through the end of May 2020.. We are not able to offer exchanges online. The brand is also leaning in on its Diversity & Inclusion initiative, which is newly committing $1 million CAD to internal improvements. In early March, when COVID-19 first began rearing its head around the world, few could imagine the toll it would take on the fashion industry. How can I get this? Bottom line Both companies. Return processing typically takes 7-10 business days. VANCOUVER, March 16, 2020 /PRNewswire/ -Aritzia Inc. ("Aritzia" or "the Company") (TSX: ATZ), a vertically integrated, innovative design house of exclusive fashion brands, announced updates to its business operations. Many factors could cause our actual results, level of activity, performance or achievements or future events or developments to differ materially from those expressed or implied by the forward-looking statements, including, without limitation, the factors discussed in the "Risk Factors" section of the Company's annual information form dated May 9, 2019 for the fiscal year ended March 3, 2019 (the "AIF"). Aritzia generated $425.9 million in e-commerce sales in the past fiscal year, which was 49.7% of its overall revenue, the company said. Here's what to expect when visiting our boutiques. Sale items marked with a discount of 50% or greater are final sale. So when we say that real change starts from within, we believe that we can impact change most by starting with the 4,000 people that are at Aritzia., We are optimistic about the future, Wong states. Were doing our best to balance whats right for our people, our clients, our partners, and our communities. After this time, a merchandise credit onto a Merchandise Card will be issued for a period of up to 40 days from the shipping date. This depends on what stage of the order process your purchase is at. All of our people are essential to the Aritzia team and we know we wouldnt be us without them. In a year thats been anything but normal, the holiday season offers us a chance to look back on the past 12 months and reflect on the resilient efforts of so many, and of all that weve accomplished together. Wong explains the growth of Aritzias e-commerce: Upon the closure of our boutiques, we took immediate action to drive e-commerce revenue, adjusting our product, marketing and operational strategies appropriately. 2023 Vox Media, LLC. A Cisioncompany. Aritzia is significantly increasing precautionary measures to ensure the well-being of its Concierge and Distribution Centre employees. No one has been laid off or furloughed at Aritzia to date, due to COVID-19. Aritzia's Community Care Program is an initiative to donate a total of $20 million worth of clothing to frontline healthcare workers. Interested? Join The Zoe Reports exclusive email list for the latest trends, shopping guides, celebrity style, and more. The Company cautions that the list of risk factors and uncertainties described above and in the AIF is not exhaustive and other factors could also adversely affect its results. Also on the topic of representation, Aritzia has faced criticism in the past for not offering a wide breadth of sizes. Despite the drop in overall revenues, e-commerce sales grew more than 150 per cent during the quarter. Get brilliantly crafted emails from Aritzia on sales, new arrivals and all things Everyday Luxury. This post has been updated from its original form for clarification. Aritzia has a pretty strict (and somewhat unique) exchange policy. Sale items marked with a discount of 50% or greater are final sale. You may opt-out by. Don't rely on consumers to do the job you should be doing. Wong was named COO in 2007, and in 2015, was named president & COO of Aritzia. CEO & Founder. If you buy a product we have recommended, we may receive affiliate commission, which in turn supports our work. Aritzia is a vertically integrated, innovative design house of fashion brands. I dropped an item off at a store for repair. It was really important for us not to layoff or furlough anyone. Orders purchased via PayPal will only be eligible for a refund to your PayPal account when you mail them back to us. It wasnt easy seeing all our boutiques closed and the corresponding decline in our revenues and our profitability, said CEO Brian Hill during a conference call with analysts Thursday after the company released its first-quarter financial results. All Clients will be able to continue shopping Aritzia's Everyday Luxury offering through aritzia.com for the time being. In response to the evolving COVID-19 pandemic, Aritzia will be closing all of its retail locations until further notice as of Monday, March 16th, 2020. What if I need to return or exchange something? To provide relief to frontline workers during this time, Aritzia donated $10 million of inventory through the Aritzia Community Care Program, which gifted 100,000 care packages of washable, low-maintenance garments designed for pre- and post-shift comfort to healthcare workers. Can I make changes to my aritzia.com order after I submit it? Here, at Aritzia, you, our loyal clients are at the heart of what we do and why we do it. Starting May 11, Aritzia Community Sponsor Packages will be available for registration on Aritzia.com. As much as real estate is a priority for Aritzia, the brands digital footprint is also a critical part of its strategy. For every package purchased (you can pick up the Diamond package for $100. Text HELP for help or STOP to opt out. They have carved out a unique customer positioning in the market around Everyday Luxury, and through their segmentation into six distinct brands, have built an assortment that can address the customers needs Monday to Sunday, said Kristin Kohler Burrows, senior director, Alvarez & Marsal Consumer and Retail Group, a global consultancy specializing in business transformation. Don't worry, you can unsubscribe from our mailing list at any time. "Well take those learnings into account as we move forward." The Aritzia Community Relief Fund was supported by the ongoing loyalty of our customers and the generosity of our suppliers, partners and service providers. 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Some of Aritzias activities over the past year that stand out and were spearheaded by Wong include its leadership during the pandemic and how it gave back to its communities; creating an optimal framework to enhance its digital selling and e-commerce during store closures; and walking the talk by operating from the mantra that real change starts from within.. And well continue to do so as we begin to reopen our boutiques thoughtfully, safely and on a case-by-case basis. Aritzia is significantly increasing precautionary measures to ensure the well-being of its Concierge and Distribution Centre employees. As Aritzia plans for the future, its new frontiers include opening more storefronts (now that, post-COVID, premier locations now have more compelling financial terms than ever), expanding into new categories (swim and intimates, among others), and procuring new talent. Aritzia is well known and deeply loved by its clients in Canada with growing client awareness and affinity in the United States and outside of North America. The return-to-work policy, including masking and antigen testing, for employees and students with COVID-19 remains unchanged. So whether youre shopping in stores or online, you can continue to enjoy Everyday Luxury knowing you and our teams are in good (clean) hands. Today, Aritzia is hitting all the right notes, a testament to the power of selling a trendy product at an attainable price, in elevated yet always inviting store environments. All of Aritzia's profits, while we get through this challenging time, will go to the Aritzia CommunityTM Relief Fund to pay our people and support their families. Net revenue increased by about. Hand sanitizer available throughout the boutique, Sanitized product and fitting rooms after each use, Sanitized cash desk and debit terminal after each client, Regular sanitization of surfaces throughout the boutique, Masks are now required in all our boutiques, and we'll continue to provide them to any client who doesn't have their own, Dedicated healthcare professional available for consult. Message frequency varies. Opt to get texts or calls with insider info, offers, invites and other fun surprises from Aritzia through your phone number below. to colleagues, clients or customers, or inquire about In addition to collection launches, new product launches this year will include intimates and swim, Hill said. Key trends are edited and a curated collection of women's brands, many of which are exclusive to Aritzia, evolve each season. VANCOUVER, B.C. Aritzia has shared snaps from grateful nurses and medics with POPSUGAR, which were posted on social media to thank the retailer for the thoughtful packages. (To date, Aritzia boasts ten signature brands ranging in demographic and price point, including TNA, Babaton and Wilfred.). The retailer says it feels it's the best decision for its people, clients, partners and community as a whole. Republication or distribution of this content is If youre returning items from multiple orders, please contact Aritzia Concierge to set up your return. Were extending our Returns & Exchanges policy. Free shipping & free returns on all orders, all the time. So in an effort to make things easier for you, weve compiled all the facts in one place. At this time, Aritzia is not working with organizations like the the Black In Fashion Council or EveryStylishGirl's Career Advancement Directory, but they are working with external D&I experts, as well as making a contribution to the NAACP and Black Lives Matter. VANCOUVER -- Clothing retailer Aritzia Inc. is closing all of its stores until further notice as businesses across the country move to help reduce the spread of COVID-19. It does so through three pillars of impact: poverty alleviation, mentorship and job readiness. Within 21 days of purchase, you can exchange your item or receive a merchandise credit, at any boutique in the same country you bought it in. We conceive, create, develop and retail fashion brands, each with its own vision and distinct aesthetic point of view and all with a depth of design and quality that provide compelling value. If you do not yet have a Torstar account, you can create one now (it is free), Copyright owned or licensed by Toronto Star Newspapers Limited. Aritzia Community Sponsor Packages are now available for customers in Canada and the USA to purchase on Aritzia.com. More premier locations are becoming available and under increasingly compelling financial terms, he said. View original content to download multimedia:http://www.prnewswire.com/news-releases/aritzia-provides-business-update-on-covid-19-301024597.html, Aritzia Provides Business Update on COVID-19, http://www.prnewswire.com/news-releases/aritzia-provides-business-update-on-covid-19-301024597.html.

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