Customer Care Representatives or Customer Service Representatives are tasked with keeping clients satisfied. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. We combine data-driven . We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience. Alight - 3.1 San Juan, PR. At Alight, we believe a company's success starts with its people. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. Full Job Description. Our story starts with a simple universal truth: Every business is a people business. * Handle a high volume of inbound calls from client employees as well as conduct outbound calls for follow up as required. We strive for Excellence Every Day by collaborating with our clients and colleagues. * Stay current on Alight's programs and services through on-going training provided by Alight Solutions. Find out more about Alight's Workday practice, We do not make offers without interviewing, We do not ask for security deposits on equipment or anything else, We do not send checks through the mail or request payments through Western Union. * Excellent communication & collaboration skills with strong ability to empathize with customers Some related job titles areCustomer Support Representative salaries with median pay of $42,111,Customer Service Associate salaries with median pay of $38,241,Customer Service Specialist salaries with median pay of $41,669,Customer Service salaries with median pay of $36,900. * Bachelor s or Associate s degree, or a High School diploma and equivalent years of related industry experience. Alight unlocks enterprise growth for the worlds most influential companies with future ready human capital and business solutions. It is a very convenient Job I have ever worked. You have successfully created a new job alert. . Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. 105,000+ Customer Care Representative Jobs in United States (2,701 new) Customer Service Representative Tesla Tampa, FL Actively Hiring 1 week ago Customer Service Representative, Work. * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. As a Customer Care Representative 1 , a typical day to include the following: Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. Type: Full Time Alight Solutions Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 142 reviews Location All Ratings by category 3.2 Work-Life Balance 3.1 Pay & Benefits 2.8 Job Security & Advancement 2.8 Management 3.1 Culture Sort by Helpfulness Rating Date Language Si es as , entonces ReedGroup es para ti! Location: San Juan, Puerto Rico. Get hired today! Acknowledging and resolving customer complaints. They answer inquiries by phone, e-mail, web chat, or social media. - All necessary technical equipment provided - Paid "training" from day 1 - Benefits eligible from day 1 - 17.79 per hour salary, not amazing but certainly better than some companies - The job is technically "entry level", so those with limited Customer Service experience are likely to be hired. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . This may include assisting the caller in navigating the system as well. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. In addition to a base salary, this position may be bonus eligible. * Continuously strive to provide superior products and customer service, serving callers as a subject matter expert on a variety of leave types Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. The Engagement Guide works in conjunction with the Annual Fund Director and leadership team to implement dynamic and successful donor relations and annual giving programs in support of Alight's mission and fundraising goals. View Willa Davie's email address: dxxxxxxxxxa@elevancehealth.com & phone: +1-520-xxx-xx22's profile as Customer Care Representative II at Anthem, Inc., located in Greater Indianapolis. This is a 6 months project and we offer Full Time Shifts (Rotating). Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Acompetitivetotal rewards package, continuing education & training, and tremendous potential with agrowingworldwide organization: As a Customer Care Representative, a typical day mayinclude the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. 1999 - Alight believes diversity should be visible, valued, and sustained throughout the organization. Get the latest news and information. We are one team, hungry for results, we focus on what matters, and know that for even the most difficult challenges, there is a solution and we will find it. Alight Solutions Health Client Leader Atlanta, GA 17d $121K Per Year (Employer est.) Customer Service Representative at a Lighting Company Duties: Work with our customers and senior sales rep to answer questions and provide accurate information about our products Schedule and. As a Customer Care Representative 1, a typical day to include the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. We are brave in spirit, act decisively, learn quickly and get it done. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. We strive for Excellence Every Day by collaborating with our clients and colleagues. Want to receive job alerts for similar jobs? Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Knowledge of Disability Management, FMLA, and Workers Compensation is a plus, and a background in disability insurance or health care is also favorable. Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. * Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 200 Mbps/50Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer. Learn how this feature works. * PEOPLE MATTER is one of our company s core values. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Sobre todo, ests buscando una carrera donde puedas utilizar tus talentos y trabajar duro para brindar un servicio que realmente importe - para hacer una diferencia en la vida de otros. Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. We want you to join our company with 25 years of industry experience. Health insurance is either BCBSIL or Kaiser depending on where you are located. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. Find out if you meet the requirements! Ten paid holidays per calendar year (8 fixed and 2 floating). At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Our story starts with a simple universal truth: Every business is a people business. * Ability to multi-task using several Windows applications at once while assisting a customer on the phone. Como un representante de servicio al cliente en ReedGroup, ayudars a personas a navegar la logstica y la administracin de sus ausencias de trabajo. This may include additional research and ongoing casework. * Dependable, service oriented, honest, compassionate, persistent, and thrive in a working environment where you use your analytical & problem-solving skills to help others We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. For more information on Job Scams, please click the link below to review information posted on the Federal Trade Commission Consumer Information site. DISCLAIMER: Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries. VIRTUAL ROLE WITH SIGN ON BONUS Our story At Alight, we believe a company's success . The mission of our customer care teams exemplifies the need for humanunderstanding. We act with respect and accountability, mindful that our actions affect the lives of millions in meaningful ways. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Alight Easy 1-Click Apply. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. View this and more full-time & part-time jobs in Miami, FL on Snagajob. This job was posted on Sat Jul 11 2020 and expired on Wed Jul 15 2020. These teams are a critical component of Alights health care,retirement and HR-delivery services. Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Work-Life Balance You can deactivate or delete job alerts by clicking the button below. As a Customer Care Representative, a typical day mayinclude the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Alight Solutions * Diversity programs to ensure Alight promotes an INCLUSIVE, open culture with diversity in thought and style. * Bilingual (English/Spanish) is a plus By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Join our team. Career Development & Growth: We provide ongoing training, coaching and development. We reward continuous improvement and encourage you to own your own development. Fully bilingual on-site outsourcing services in: We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. 2023 * Call Center and Hospitality experience preferred. READ MORE Important information: Customer Care Representative Human Resources. At Alight, we connect passion with purpose. Try to use specific examples from your work or school history that relate to the question asked. 2023 Snagajob.com, Inc. All rights reserved. Join our team. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Esto te describe? You will be notified during the hiring process which checks are required by the position. This role is designed for people who have strong empathy and communication skills. You will be notified during the hiring process which checks are required by the position. The estimated additional pay is $2,234 per year. It's why we're so driven to connect passion with purpose. Cons Averages based on self-reported salaries. CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. At Alight, we are reimagining how people and organizations thrive. * Greet the employee, answer concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and human resource related services. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Customer Care Representative Human Resources. Get hired today! Salaries at Alight Solutions range from an average of $46,253 to $120,077 a year. Alight is committed to the continued development of our colleagues. Benefits . Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Learn more about our Customer Care offices, 43 resume tips that will help you get hired, 10 resume writing tips that will help you land a job, Guidelines for what to include in a resume. Position: Alight Alumni Customer Care Representative I<br><p><br><br><u>Job Description</u><br><br></p><p>This posting is specific to candidates who have previously worked with Alight as a Customer Care Representative.<br></p><p>As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. On average, Willa Davie works for one . Depending on the location, skills, and experience, a customer care representative earns between 66,700 NGN and 196, 000 NGN respectively per month. Pros. As an Seasonal Bilingual Customer Care Representative you will work in a dynamic call center environment providing customer service and consultation to our client employees. Average Alight Solutions Customer Support Representative yearly pay in the United States is approximately $37,872, which meets the national average. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. * Experience in one of the following industries is preferred: Health Care, Human Resources Services or Financial Services. Empezar as tu carrera con ReedGroup con un programa de entrenamiento completo. Because transformation takes a workforce. See our awards. Every colleague shapes how Alight can become better, stronger and brighter together. Find out if you meet the requirements! This role is charged with motivating donors to be engaged and involved, as well as successfully facilitating annual . * Access customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight's policies and procedures. You have Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. Benefits start on your first day of employment, Programs & activities that give back to our. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. * High School Diploma or equivalent is required, bachelor's degree a plus We reward continuous improvement and encourage you to own your own development. 553 jobs Customer Care Representative/Business Development Consultant James Braden Nissan Kingston, ON $31,200-$55,000 a year Full-time + 1 8 hour shift Responsive employer Customer service: 1 year (preferred). The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with . Take lead in trainings of groups or community-based facilitators in good agronomic practices and financial literacy. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Read more Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Responding promptly to customer inquiries. You will be notified during the hiring process which checks are required by the position. 88 followers . Alight is committed to a diverse workforce and is an affirmative action employer. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Only applicants from locations above will be considered. Customer Care Representative Job, Remote or Ohio City, OH, Customer Care Representative Job, Remote or Indianapolis, IN, Customer Care Representative Job, Remote or Texas. Alight Solutions are currently recruiting for a Customer Care Delivery Specialist in HR Services with Italian and English located in Krakow, Poland (remote work possible). Lensa, Inc. - Lensa is a job search engine. Location Learn more at . Alight Easy 1-Click Apply. Eres compasivo, enfocado al servicio al cliente, determinado y tienes el deseo de ser parte de un equipo progresivo e innovador. See office directory We are Alight Solutions. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. Reimagining how people and organizations thrive. You're able to quickly input and retrieve data while working with the customer on the telephone. Interested in Workday positions? Alight Solutions employees with the job title Systems Analyst make the most with an average annual salary of. Disabled Person, Inc. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Accurately documenting all conversations and actions taken on each interaction. Making outbound calls to follow up on tickets or confirm/reschedule a participant's appointments. How accurate is this most likely Total Pay range (base + additional) of $34K-$45K/yr? In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. * Create and update employee files in database, as authorized. Apply for Customer Care Representative I, Healthcare Benefits at Alight today! Our story starts with a simple universal truth: Every business is a people business. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Be prepared to answer why you are interested in this particular job opening. Learn more about our customer care offices. , Alight Cares- our program that allows you to track your community volunteer hours, Corporate matching for yourcharitable donations. Days are spent interacting with people over the phone to help them with questions they have about one or more of the following: healthcare benefits, Medicare benefits, 401k savings and retirement plans, leaves of absences or payroll. Full Time Our values are the essence of who we are: We believe in the power of people and know that the best ideas can come from anywhere. Licensing or Certifications for Customer Care List any licenses or certifications required by the position: AKBD, CIP, GB, PMI, CPIM, APICS, SAP, RFCS, NAFTA, ASE Education for Customer Care Typically a job would require a certain level of education. Knowing our products inside and out so that you can . We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. We are not an agent or representative of any employer. Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. To deliver on this purpose, we do things differently. The average salary for Customer Service Representative at Alight Solutions in the United States is $16.13 per hour, which is 11% above the national average. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. |, Route Manager Trainee (Entry Level & Experienced Hire), Assistant Manager, Merchandising - Colonial Plaza, Customer Care Representative - Open to Alight Alumni Only The assessors like to know that you are familiar with the company and with the position for which you are interviewing. then the employee has changed 1 company and 1 job. Con el paso del tiempo, tendrs la oportunidad de continuar expandiendo tu conocimiento de productos de discapacidad y administracin de ausencias, en preparacin para avanzar tu carrera dentro de nuestra organizacin. View Job description, benefits and responsibilities. Apply for a Alight Solutions Customer Care Representative, Human Resources - Virtual job in Miami, FL. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight | San Juan, PR. Apply online instantly. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation at alight.com . At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Check out our current jobs that have a virtual/work from home option. https://www.consumer.ftc.gov/articles/0243-job-scams. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Copyright 2023 Grabjobs Pte.Ltd. * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units. Find the best jobs in the US, apply in 1 click and get a job today! #beAlight The estimated base pay is $36,558 per year. The mission of our customer care teams exemplifies the need for humanunderstanding. * Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers You will be notified during the hiring process which checks are required by the position. View Job description, benefits and responsibilities. Training will begin for this class on Monday, May 1st We want towelcome you to learn more aboutAlight and our Customer Care team. Virtual customer care represntative Dec. 12, 2022 - Customer Care Representative in Toronto, ON Recommend CEO Approval Business Outlook Pros I have been working with alight since 2021 july. Apply to Operator, Distribution Manager, Senior Benefits Analyst and more! Alight Solutions Customer Care Representative Reviews Updated Jan 30, 2023 Search job titles Find Reviews Filter Clear All English Filter Job Function Administrative Arts & Design Business Consulting Customer Services & Support Education Engineering Finance & Accounting Healthcare Human Resources Information Technology Legal Marketing Account Executive, Key Accounts Alight Solutions Jobs, Applications Developer Alight Solutions Jobs, Associate Consultant Alight Solutions Jobs, Customer Care Representative Alight Solutions Jobs, Senior Client Manager Alight Solutions Jobs, Senior Operations Analyst Alight Solutions Jobs, Solutions Architect Alight Solutions Jobs, Technical Business Analyst Alight Solutions Jobs, Alight Solutions Customer Care Representative Jobs.

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